Privacy Policy

EverCare Nursing & Support Pty Ltd (“EverCare”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access our website or use our nursing and support services.

Information We Collect

We may collect personal information including:

Full name
Date of birth
Residential address
Phone number
Email address
NDIS participant number
Emergency contact details
Medical history relevant to the services we provide
Care plans and clinical information
Medicare or healthcare information (where required)
Referral information from healthcare professionals
Payment and invoicing information
Website enquiry information

We may also collect non-identifiable information such as:

IP address
Browser type
Device information
Website usage statistics
Cookies

How We Collect Information

We collect information when you:

Complete an enquiry form
Contact us by phone or email
Submit an NDIS referral
Register to receive our services
Receive nursing or disability support services
Visit our website
Communicate with our staff
Provide documents required for service delivery

Where practical, we collect information directly from you. In some cases, information may also be obtained from:

General Practitioners
Hospitals
Allied Health Professionals
Support Coordinators
Plan Managers
Family members
Guardians
Government agencies
Other healthcare providers

Why We Collect Your Information

We collect your information to:

Deliver safe and effective nursing services
Assess eligibility for services
Develop personalised care plans
Coordinate with healthcare professionals
Communicate regarding appointments
Process referrals
Meet NDIS requirements
Process invoices and payments
Improve our services
Respond to enquiries
Comply with Australian laws and regulations

Disclosure of Personal Information

We only disclose personal information where necessary or authorised by law.

Your information may be shared with:

Your treating doctors
Hospitals
Allied Health Professionals
Support Coordinators
Plan Managers
NDIS
Government agencies where legally required
External service providers assisting us with administration or IT support

We do not sell or rent your personal information.

Storage and Security

We take reasonable steps to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Information is stored using secure electronic systems and secure physical storage where applicable.

Only authorised staff have access to your information.

Website Cookies

Our website may use cookies to:

Improve website functionality
Analyse visitor behaviour
Enhance user experience
Monitor website performance

You may disable cookies through your browser settings, although some website features may not function correctly.

Marketing Communications

We may occasionally send information about our services.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

Third-Party Websites

Our website may contain links to external websites.

EverCare Nursing & Support Pty Ltd is not responsible for the privacy practices or content of third-party websites.

Retention of Information

We retain personal information only for as long as necessary to:

Deliver our services
Meet legal obligations
Comply with NDIS requirements
Resolve disputes
Enforce our agreements

Complaints

If you believe your privacy has been breached, please contact us first so we can investigate and resolve the matter.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

EverCare Nursing & Support Pty Ltd
Phone: 0406 889 041
Email: evercarenursing@hotmail.com
Website: www.evercarenursing.com.au

NDIS Privacy Commitment

As a Registered Nurse-led provider, EverCare Nursing & Support Pty Ltd is committed to maintaining the confidentiality, dignity and privacy of every participant while delivering services in accordance with the NDIS Practice Standards, the NDIS Code of Conduct, and all applicable Australian privacy legislation.