Terms & Conditions
EverCare Nursing & Support Pty Ltd
Effective Date: 5 September 2026
Website: www.evercarenursing.com.au
- Acceptance of Terms
By accessing this website or engaging EverCare Nursing & Support Pty Ltd (“EverCare”, “we”, “our”, or “us”) for services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
- Our Services
EverCare Nursing & Support Pty Ltd provides Registered Nurse-led nursing and disability support services, including but not limited to:
- Registered Nursing Services
- Medication Management
- Wound Care
- Diabetes Management
- Continence Care
- Health Education
- Personal Care
- Disability Support
- Community Access
- Shopping Assistance
- Meal Preparation
- Household Assistance
- Transport Assistance
- Wellness Checks
- Nursing Support (where appropriate)
- Eligibility for Services
Services are available to:
- NDIS Participants
- Self-funded clients
- Privately funded clients
- Clients referred by healthcare professionals or authorised representatives
We reserve the right to determine whether our services are appropriate for each individual.
- Service Agreements
Where required, clients will enter into a Service Agreement outlining:
- Services to be provided
- Frequency of support
- Pricing
- Responsibilities of both parties
- Cancellation terms
- Payment arrangements
The Service Agreement takes precedence over these general Terms where applicable.
- Fees and Charges
All fees are charged in accordance with:
- Current NDIS Pricing Arrangements and Price Limits (where applicable)
- Agreed private service rates
- Individual Service Agreements
Additional charges may apply for:
- Travel
- Parking
- Toll fees
- Consumables
- After-hours services (if applicable)
- Travel Charges
Travel charges may include:
- Worker travel (per kilometre where applicable)
- Parking fees
- Toll charges
These costs will be discussed and agreed with the participant before services are provided.
- Appointments and Cancellations
Clients are requested to provide at least 24 hours’ notice if an appointment needs to be cancelled or rescheduled.
Late cancellations or missed appointments may incur cancellation fees in accordance with:
- NDIS Pricing Arrangements
- Individual Service Agreement
EverCare reserves the right to reschedule appointments where necessary.
- Client Responsibilities
Clients agree to:
- Provide accurate information
- Treat staff respectfully
- Maintain a safe environment
- Notify us of changes to health conditions
- Inform us of changes to contact details
- Provide access to the service location
- Pay invoices within agreed timeframes (where applicable)
- Our Responsibilities
EverCare is committed to:
- Providing respectful and person-centred care
- Protecting client privacy
- Delivering services safely
- Employing qualified staff
- Maintaining professional standards
- Complying with Australian legislation
- Respecting participant choice and control
- Health and Safety
Our staff have the right to work in a safe environment.
Services may be suspended or ceased where:
- Staff safety is at risk
- Violence or threatening behaviour occurs
- Unsafe working conditions exist
- Illegal activities are present
- Privacy
Your personal information is handled in accordance with our Privacy Policy and Australian Privacy Laws.
By using our services, you consent to the collection and use of your information for service delivery.
- Website Use
You agree not to:
- Misuse the website
- Attempt unauthorised access
- Introduce malicious software
- Copy website content without permission
- Use the website for unlawful purposes
- Limitation of Liability
To the extent permitted by law, EverCare Nursing & Support Pty Ltd shall not be liable for:
- Indirect losses
- Consequential damages
- Loss of income
- Business interruption
- Website interruptions
- Events beyond our reasonable control
Nothing in these Terms excludes rights available under the Australian Consumer Law.
- Referrals
Referrals may be submitted by:
- Registered Health Professionals
- General Practitioners
- Hospitals
- Support Coordinators
- Family Members
- Carers
- Participants
Submission of a referral does not guarantee acceptance for services.
- Confidentiality
All client information will be treated confidentially except where disclosure is:
- Required by law
- Necessary for service delivery
- Authorised by the client
- Required to prevent serious harm
- Complaints and Feedback
EverCare values feedback and aims to resolve concerns promptly.
Complaints may be submitted by:
- Telephone
- Written correspondence
Where a complaint cannot be resolved internally, clients may contact the NDIS Quality and Safeguards Commission or another relevant authority.
- Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time.
The latest version will be published on our website and becomes effective upon publication.
- Contact Information
EverCare Nursing & Support Pty Ltd
Phone: 0406 889 041
Email: evercarenursing@hotmail.com
Website: www.evercarenursing.com.au
Website Disclaimer
The information provided on this website is for general informational purposes only and should not be considered medical advice. While EverCare Nursing & Support Pty Ltd makes every effort to ensure that the information is accurate and up to date, we do not guarantee its completeness or suitability for every individual. Clients should always seek advice from their treating medical practitioner or qualified healthcare professional regarding their specific health needs.
These Terms & Conditions are suitable for publication on an Australian NDIS provider website and are designed to align with the Privacy Act 1988 (Cth), Australian Consumer Law, and the NDIS Practice Standards. For added protection, consider having them reviewed by a solicitor familiar with Australian healthcare and NDIS compliance before publishing.